Quality principles


The ISO 9001:2008 is based on eight quality management principles.


These principles can be used by senior management as a framework to guide their organizations towards improved performance.

Customer focus



Principle 1 - Customer focus:

Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.

Principle 2 - Leadership:

Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which peoplecan become fully involved in achieving the organization's objectives. 

Process and success



Principle 3 - Involvement of people:

People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit.

Principle 4 - Process approach:

A desired result is achieved more efficiently when activities and related resources are managed as a process.


Taking the right path


Principle 5 - System approach to management:

Identifying, understanding and managing interrelated processes as a system contributes to the organization's effectiveness and efficiency in achieving its objectives.

Principle 6 - Continual improvement:

Continual improvement of the organization's overall performance should be a permanent objective of the organization.

Principle 7 - Factual approach to decision making:

Effective decisions are based on the analysis of data and information

Principle 8 - Mutually beneficial supplier relationships:

An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.



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