Quality principles

 

The ISO 9001:2008 is based on eight quality management principles.

 

These principles can be used by senior management as a framework to guide their organizations towards improved performance.

Customer focus

 

 

Principle 1 - Customer focus:

Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.


Principle 2 - Leadership:

Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which peoplecan become fully involved in achieving the organization's objectives. 
 

Process and success

 

 

Principle 3 - Involvement of people:

People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit.

Principle 4 - Process approach:

A desired result is achieved more efficiently when activities and related resources are managed as a process.

 

Taking the right path

 

Principle 5 - System approach to management:

Identifying, understanding and managing interrelated processes as a system contributes to the organization's effectiveness and efficiency in achieving its objectives.

Principle 6 - Continual improvement:

Continual improvement of the organization's overall performance should be a permanent objective of the organization.
 

Principle 7 - Factual approach to decision making:

Effective decisions are based on the analysis of data and information
 

Principle 8 - Mutually beneficial supplier relationships:

An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.

 

 

Conditions and licence for any download from our website:

You can start a download of a file by clicking on its picture or link. The download contains only the desired file in PDF format. The download is free. To read a PDF file you will need a PDF reader on your computer. This may already be installed. Please note, however, that your Internet service or provider may charge for the data stream, depending on the contract you have signed. We expressly do not assume any costs that you may incur as a result of the download. If you do not agree, please do not download from our website. You can view the downloaded files as often as you want. You may save and delete the files, but not process them into new works. For this you need our explicit acceptance. Please read our DATA PROTECTION DECLARATION in accordance to the legal rules of General Data Protection Regulation GDPR by the European Union Law.

© ZANNI GROUP - Rheinpromenade 9 - D-40789 Monheim | mail@zanni.de | Phone +49 2173 2608272